Refund policy
Bhone Beauty Refund Policy
At Bhone Beauty, we are committed to providing high-quality products and exceptional service. Due to the nature of our dietary supplements, we are unable to accept returns once a product has been opened.
If your order arrives damaged or incorrect, please contact us within 14 days of receiving your order. We’ll happily offer a replacement or refund. Please email us at hello@bhonebeauty.com with your order number and photos of the issue.
30-Day Money-Back Guarantee
We’re so confident you’ll love our Bhone Beauty broths and blends that we offer a risk-free 30-day satisfaction guarantee — no returns required.
If you’re not completely satisfied, just let us know within 30 days of your purchase and we’ll refund the full product price — no questions asked.
This guarantee is available for first-time customers only and applies to one product per order.
Terms and Conditions
How It Works
Eligibility
- Valid for first-time customers only
- Applies to one product per customer order and to broths and blend products only
- Must be your first purchase of that specific product
- Only valid for purchases made at bhonebeauty.com
How to Request a Refund
- Email us at hello@bhonebeauty.com within 30 days of your order date
- Include your order number, product name, and a brief reason for your refund request (optional but helpful, we'd love to know how we can do better)
- That’s it — we’ll process your product refund within a few business days to your original payment method
Refund Details
- Refunds apply to one product only, one time per customer
- Shipping fees are non-refundable
- Refunds are issued to your original payment method
- Bundles, discounted multi-packs, sales & subscriptions are excluded
- Abuse of the guarantee may result in ineligibility for future refunds