Privacy policy

Privacy Policy

Last updated: November 18, 2024

This Privacy Policy describes how Bhone Beauty (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from [website URL] (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information including your username, password, and security questions.

• Survey responses when you voluntarily participate in surveys, including your feedback, preferences, and optional personal details.

• Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

 

Health-Related Information

Bhone Beauty does not collect health-related information unless voluntarily provided by you, such as when filling out surveys or contacting customer support with specific dietary or wellness concerns. Any information provided will be treated in accordance with this Privacy Policy.

Health Disclaimer:
Please note that any health-related content or product information on our Site is for informational purposes only and is not intended to replace advice from a healthcare professional. Always consult a healthcare provider before using dietary supplements, especially if you are pregnant, breastfeeding, or have a medical condition.

 

---

 

Cookies

Like many websites, we use Cookies on our Site. For information about the Cookies that power our store and improve your experience, see Shopify Cookie Policy. Blocking Cookies may impact functionality and user experience.

 

How We Use Your Personal Information

We use your personal information for the following purposes:

1. Providing Products and Services: To process payments, fulfill orders, arrange shipping, handle returns, and create or manage your account.

2. Marketing and Promotions: To send newsletters, promotions, and tailored recommendations based on your preferences.

3. Surveys and Feedback: To improve our products and services based on survey responses and other voluntary feedback.

4. Security and Fraud Prevention: To protect your information, detect fraudulent activity, and enforce terms of service.

 

How We Disclose Personal Information

We may disclose your personal information to:

• Vendors or third-party providers (e.g., Shopify, payment processors, fulfillment partners).

• Marketing and advertising partners to provide tailored recommendations.

• Regulatory authorities, as required by law.

 

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information about individuals under 16 years old. Bhone Beauty products are not recommended for children under two years old, and our Services are designed for adults or parents providing consent for older children.

If you believe a child has provided us with personal information, contact us at hello@bhonebeauty.com, and we will delete the information promptly.

 

Security and Retention of Information

We take appropriate measures to protect your personal information, but no system is completely secure. We recommend using secure communication methods when sharing sensitive information.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal and operational requirements.

 

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.

• Request corrections or deletion of your personal information.

• Opt out of marketing communications at any time.

• Withdraw consent where applicable.

For assistance, contact us at hello@bhonebeauty.com.

 

Complaints and Contact

If you have concerns about our data practices, please contact us at hello@bhonebeauty.com 

If we are unable to resolve your complaint, you may contact your local data protection authority.

 

International Users

If you are accessing our Site from outside New Zealand, please note that your data may be transferred to and processed in New Zealand or other countries with appropriate safeguards in place.